Skills

  • Content management solutions
  • Project management experience
  • Advanced Web design experience
  • Illustration & motion graphics
  • Interface design
  • Instructional Design
Video production, editing
Technical troubleshooting
Advanced knowledge of HTML, HTML5, PHP/mySQL, XML, SVG

Professional Experience 


APPLE, Austin, TX (2008 – Present)

Content and Training Support Engineer (July 8 – Oct. 8)
  • Develop and assist with training material for Apple Developer Program Support
  • Create HTML5 based simulators and other training media
  • Prepare and prep prepared responses for migration and batch move to iLog Mail platform
Genesys Email Program Specialist (Mar. 19 – Sept. 19, 2012 / rotation – Interim Project Manager)
  • Lay foundation for new email integration and routing into iLog
  • Develop technical requirements and Business Requirement Document
  • Create draft wire-framing and use cases
Apple Developer Program Support (Mar. 2011 – July 2011)
  • Provide world class support to Apple's developers and content providers for Mac and iOS devices
  • Assist developers and content providers with program level support and technical issues
  • Educate developers and content providers about available resources

ITS Support Engineering (June – Dec. 2009)

  • Create internal iCheckout system
  • Facilitate At Home Advisor technology 


Technical Customer Service Support Representative (Sept. 2008 – Aug. 2011)

  • Provide World Class customer service to Apple customers
  • Troubleshoot simple to complex issues to provide the best technical solutions and experience to Apple customers
  • Educate customers about Apple's support options, online tools, and self-help or tutorial training resources

MEDIASPOUT DESIGN, Austin, TX


Web Design and Media Consulting (2000 – Present)
  • Provide complete PHP/MySQL database driven website solutions
  • Graphic and media support to provide rich content solution
  • Corporate branding and logo design/redesign
  • Large format printing and signage
  • Vehicle, fleet wrap design and signage solutions

TOKYO ELECTRON AMERICA, INC, Austin, TX 


Media Support Specialist III (1997 – 2008)
  • Support Media Services and Technical Publications
  • Create, edit and maintain technical drawings and illustrations
  • Support TEL globally by creating and maintaining Web Based Training (WBTs); eLearning interventions; Live 
Distance Learning; instructional design; intranet/web-site development; print production; advertising/tradeshow support; and video/audio capture of company meetings, seminars, and Instructor Led Training (ILT)

AUSTRON, INC, Pflugerville, TX

Media Support Specialist III (1988 – 1997)
  • Develop and maintain product User Guides, Technical Manuals
  • Design and produce sales marketing material and product data sheets
  • Create, edit and maintain technical drawings and illustrations